GotSpeech.NET

I know I can record a user, but I would like to record an entire call (conversation with caller and MSS IVR).

 Is this possible by using MSS?

The only way to get the entire audio from the call is to set the appropriate log filters and extract the audio from the MSS logs.

There is currently not a "built in" method that will for example produce a wave file at the end of the call.

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Stephen Potter from Microsoft posted some instructions on this blog. http://blogs.msdn.com/spokenword/archive/2007/08/30/extracting-session-audio-from-ocs-2007-speech-server-logs.aspx

Thanks, this can work.

Would still like the ability to record the calls I want, when I want.... i.e. depending on the caller, or workflow used etc.. I could turn it on and then notifiy someone that a new recording has been created.... etc....

 

Thanks.