I have a version of the CallQueue Activity that I've been working on. It only does a blind transfer right now, and it doesnt get OCS presence data yet. The plan is to have it check OCS presence data to find an available agent, right now I'm just simulating
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I've run across this site before and it covers some good design tips. Listed here http://www.gethuman.com/standard/v1.0.html They also grade the top 500 customer called numbers in the US and also list a cheat sheet how to get a real person for each number,
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