Call Center Performance
While cruising around looking at speech related blogs I stumbled across this comment over at the Wireless Speech blog -
Our reader's comment's 2nd segment reads:
"And while the technology may be advancing quickly, for the common person, they don't seem to use it for much, and if they do use it, say on a cell phone or call center, it's hardly flowing speech recognition and is often a pain or at best, more timely.
How right you are!
An excellent piece about what really goes on with "voice over cell phone" can be found here in a post by a_chameleon, one of the Team members.
As to call center IVR performance, before we comment to that we've sent emails to Terry Gold and Marshall Harrison who are without doubt the leading experts on Microsoft Speech Servers and related IVR matters.
I realize I've been very busy lately but I don't remember the email they are referring to. If anyone from Wireless Speech reads this please email me. I would love to talk with you about this subject.